Returns, Refunds & Exchanges

Each time a return is received you will be notified by email and notes will be added to the order. Under your order history section.

If you are based outside of the UK we do not cover any postage charges to return items back to us under any circumstances.

Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

Replacement faulty items are sent back out to you free of charge.

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to you.

Any products that are returned back to us and are not faulty and do not meet the returns policy will be held for 30 days. After 30 days if we have not had a response from you, the item will be destroyed, no refund will be given.

You can download your returns form here

Policy In Depth

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

  1. The goods must be unused.
  2. The goods must be returned in original condition &packaging.  
  3. The goods must be received back within 30 days from the day your customer received their order.
  4. Any discrepancies or damaged items need to be reported within 36 hours of being delivered. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Postage & Packaging

Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient, and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.

If an item is returned and found not to be faulty. Your account will be charged postage to return the item if requested. If you’ve not received your refund after 15 working days, please contact a member of our Customer Services team on 01458 223 236 who will be able to help. We’re open Monday to Friday, 8am to 5pm,

Returns Address


Scamblefield Yard, Halstock Leigh, Yeovil, Somerset, BA229QX

*Medical Disclaimer – hi® is a percussive massager and can produce positive results for general muscle relaxation that are well documented for this type of massage.  It is also designed specifically for relaxing women’s pelvic and abdominal muscles.  However, hi® has not been evaluated by the Food and Drug Administration. No medical claims are being made. The hi® product, and or any statements made by this site as well as any associated video, audio, or written content therein, are not intended to diagnose, prevent, treat, or cure any disease. hi® and its related training programs are not intended as medical advice, nor to replace the guidance from a qualified health care professional. This site and all associated content, and products are intended to help share knowledge about wellness and relaxation approaches. Visitors and customers with any medical or health-related concerns are encouraged to contact a qualified health care professional.  The method and related devices used by hi® are patented in the United States, and patent-pending in Australia, Canada, and the European Union.

hi® purchase includes 12 months access to revolutionary online training that can help couples take their connection and intimacy to a new level.
Learn the new techniques for relaxation and intimacy with regular updates from our newsletter!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Free shipping in the UK. International shipping available.

Once you purchase hi® we'll send you access to our private social network (on You can create a private account and then ask clinical sexologists questions confidentially.

Pay via Credit Card or Paypal using our secure transaction system.

Spread the costs of your purchase with Pay Later. Enjoy the Hi Massager without having to worry about paying the full price up front.